I have an account with a largely unknown but in my opinion pretty good ISP. Recently my broadband connection went down. It's amazing how much we rely on this technology and it only becomes apparent when it isn't available.
I wanted to get hold of the helpdesk number and so used my only means of web access (I'd looked in the Yellow pages and they weren't listed) that was available at that moment i.e. my mobile phone which has Mini Opera on it. This is a great little browser within the limitations of the small screen. Unfortunately my ISP's site isn't too easy to navigate on the small screen (though it is by no means the worst I have seen) and I failed to get hold of the number though I did manage to log a call on the web based system which is better then nothing. It was only from my work PC that I could even find their number to ring where of course it is easy. I can now ring them and hopefully resolve the issue.
Why don't ISP's have a single WAP site or similar to use in this sort of situation?
